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This policy explains exactly what information taka55 collects when you use your account, how we store it, who can access it, and what choices you have. Access to our platform and the protections described here depend on your local law and the eligible regions we serve.
When you open an account at taka55 and use our services — including deposits via Nagad, Upay or Bank Transfer, browsing the lobby, and contacting support — we collect certain information about those interactions. This includes your registration details (name, contact address, account credentials), transaction records linked to your wallet activity, device and browser session data, and any messages you send to our support team. We use this data to verify your identity, process your transactions accurately, maintain account security and respond to your queries. We do not sell your personal data to third parties. Where we share data with payment processors or technical partners, it is limited to what those parties need to carry out the specific service — for example, confirming a Nagad or Bank Transfer transaction. Data retention periods are set in line with the applicable requirements for the regions where we operate. Your continued use of the account constitutes acknowledgement of this policy. If your local law places additional obligations on data handling, those obligations take precedence where they apply. Any material change to this policy will be communicated through your account notification route before it takes effect.
Transaction reference data for Nagad deposits and withdrawals is retained in your account history. We use it to resolve disputes and verify payment status. You can view this record after login.
Upay payment confirmations are logged against your account wallet. These records are accessible to you in your transaction history and to our support team when you raise a query.
Bank Transfer details — including reference numbers and amounts — are stored securely and used only for reconciliation and support purposes. We do not share these with advertisers.
We log device type, IP address and session timestamps to protect your account from unauthorised access. This data is not used for advertising profiling.
This policy covers your taka55 account directly — what we collect, how we use it and how you can act on it. Some areas are handled by third-party services or fall outside our direct control. Understanding the boundary helps you know exactly who is responsible for what.
Covered fully. Your login credentials, session history and account activity are managed by us. If you have a question about this data, contact our support team directly through your account.
Partially covered. We hold the transaction record on our side. The payment processor also holds data under their own policy. We are responsible only for the record we store — not for how the processor handles their copy.
Game content from providers such as Pragmatic Play or CQ9 is delivered through integrations. Those providers may collect gameplay event data on their own systems. We do not control or access that data.
Not covered. If you follow a link from our site to an external service, that service operates under its own privacy terms. We have no visibility of what they collect or store.
You have practical choices about the data we hold for you. These are not abstract entitlements — each one has a real step you can take. To review the personal details linked to your account, log in and open the account settings page; your registered contact information and transaction history are shown there. If any detail is incorrect — a wrong phone number, a mismatched name — you can request a correction by contacting support with the updated information and a brief explanation. To ask a question about how we use your data, or to request a copy of the specific records we hold, reach out through the support route in your account. Where your local law grants you a right to object to certain uses of your data, you can raise that through the same channel. We aim to acknowledge data queries within a reasonable period and to resolve them in line with the obligations that apply to your eligible region.
Log in, go to account settings and check your registered details and transaction history. Everything we hold that is directly visible to you is shown there.
If your name, contact address or linked payment information is wrong, submit a correction request through support. Attach any verification the support agent asks for.
Use the in-account support route to ask about how a specific piece of your data is used or stored. We will respond in line with the requirements of your eligible region.
You can ask us for a summary of the personal data we hold against your account. Submit the request through support, and we will confirm what we can provide under applicable rules.
If something in this policy is unclear, or if you want to act on any of the rights described above, there are three direct ways to reach us. Each route goes to the same support team — use whichever is fastest for you. Privacy and data queries are handled by the same team that manages account and payment support, so you do not need a separate channel.
Open the chat widget from your account dashboard for a direct conversation with the support team. Suitable for quick questions about what data we hold or how to correct a detail.
Send a written query to our support address shown in your account's help section. Use email when you need a written record of the exchange — for example, a data request or a formal correction.
The help section inside your account contains answers to common data and privacy questions. Check there first — if your question is not covered, escalate to chat or email from the same page.
We keep data handling specific and limited. The sections below explain the four areas that matter most to your account: cookies, account security, how long we keep data and how to request changes.
We use cookies to keep your session active across devices — so switching from your phone to a desktop does not log you out mid-session. Cookies are not used to serve advertising. You can manage cookie preferences in your browser settings, though disabling certain cookies may affect login continuity.
Your account password is stored in hashed form. We log login attempts and flag unusual patterns — such as access from an unrecognised device — and may prompt you to re-verify. We do not store your Nagad or Bank Transfer PIN; that stays with the payment provider.
We keep account and transaction records for as long as required by the applicable rules for your eligible region. After the retention period ends, records are deleted or anonymised. The current state of your own records is visible in your account dashboard after login.
To update, correct or query any data we hold, contact support through your account. Where your local law entitles you to erasure or portability, state that clearly in your request and we will respond in line with the obligations that apply.
These are the questions we hear most often about how taka55 handles personal data. If your question is not covered here, open the help centre from your account or contact support directly.
We collect the details you provide during registration — your name, contact address and account credentials. Once active, we also log transaction records linked to your Nagad, Upay or Bank Transfer activity and device session data used to protect your account from unauthorised access.
We do not sell your data. We share it only with payment processors — such as when confirming a Bank Transfer or Nagad transaction — and only to the extent needed to complete that service. Technical partners receive similarly limited data. We do not share your information with advertisers.
Log in and open your account settings page. Your registered details and full transaction history are shown there. For a broader summary of personal data we hold, submit a request through in-account support and we will respond in line with the rules applicable to your eligible region.
Yes. If any registered detail — your name, contact number or linked payment information — is incorrect, contact support through your account with the correct information. The support team will ask for any verification needed before making the change.
Retention periods are set by the applicable requirements for the eligible regions we serve. We keep data as long as those requirements specify, then delete or anonymise it. The current state of your records is visible in your account dashboard at any time after login.
Yes. The policy covers your account regardless of which device you use. Session cookies help maintain continuity when you switch devices, and the same data protections apply. Switching devices does not create a separate data record — it is all linked to your single account.